CALL PATCHING FOR PROFIT
Never miss a profit opportunity
An ATM SERVICE COMPANY wanted to limit employees to the owner, a service manager and a part time bookkeeper, so they utilized our call center service.
The idea was to minimize labor cost and maximize customer response time and profitability.
We suggest they forward their phone to us. We would determine the nature of the call. If it was a service problem, we would patch the call through immediately. All other calls would be put into their voice mail.
This procedure keeps their phone answering service cost low and makes maximum use of their time.
An AIRCRAFT PARTS AND SERVICE COMPANY providing worldwide service uses our answering service to handle call nights and weekends.
When a commercial jet needs a part, they need it ASAP.
When a call comes in, we find the specific person handling the account and patch the call through to him regardless of the time.
This company has grown by providing immediate response to a critical need.
Consider the REAL ESTATE SALES Agency specializing in vacation properties. They have agents all over Wisconsin, Illinois and Michigan with each agent assigned to zip code(s) and/or MLS numbers.
Inquiries on properties come from their web site directly to us. We determine where the property is located and patch them through to the cell phone of the agent handling that zip code.
Providing call patching to an agent means he/she misses no sales calls and can utilize our appointment scheduling service for an appointment to view the property.
They wanted our 24 hour answering service because there is always someone in our office to answer their telephone.
A COMMERCIAL PHOTOGRAPHY COMPANY specializing in commercial videos, high school graduation pictures and wedding photography uses our phone answering service. He asked us to obtain certain information on each inquiry from his callers. We email this information to our cutstomer who loads it into an Excel spreadsheet so he can determine where his marketing dollars are working best for him.
All calls with the exception of requests to view a proof or an appointment are then patched through to his cell phone.
By the way, the next time your flight arrives late and you call a LIMO SERVICE, you'll probably get us.
We'll patch your call through to the on call driver. Service, service, service, that's what it's all about.
PLEASE CALL OUR GENERAL MANAGER TOLL FREE AT 1-800-769-7170. DISCUSS YOUR BUSINESS WITH HER. SHE HAS SPENT 30 YEARS HELPING BUSINESSES LIKE YOURS INCREASE REVENUE AND PROFITS.
